The Gallup 2013 'State of the workplace' report identifies that there are three types of employee:
Engaged employees work with passion and feel a profound connection to their employer. They drive innovation and move the organisation forward.
Not Engaged employees are essentially “checked out”. They’re sleepwalking through their workday, putting time – but not energy or passion – in to their work.
Actively Disengaged employees aren’t just unhappy at work; they’re busy acting out their unhappiness. Every day, these workers undermine what their engaged co-workers accomplish.
In the UK engaged employees are actively outnumbered by actively disengaged employees (see chart below)
Not engaged employees can be difficult to spot; they are not hostile or disruptive. They show up, waste time with little or no concern for customers, productivity, profitability, waste, safety or developing relationships with new customers. They are thinking about lunch or their next break. They are essentially ‘checked out’.
Actively disengaged employees are more or less out to damage the company, they take up their managers time, have more workplace accidents, account for more quality issues and wastage, have more days absent and try to undo all the good work the engaged do.
Engaged employees co-operate to build the business and they are behind everything good that happens. These employees are involved in, enthusiastic about and committed to their work. They know the scope of their jobs and look for new and better ways to achieve positive outcomes. They are 100% psychologically committed to their work and they are the only people in the business who create new customers.
If you are a business leader serious about understanding and improving your employee’s levels of engagement or motivation contact me at firstname.lastname@example.org